ICANManagement InformationPerformance Measurement Basics2025

In Fitzgerald and Moon's Building Block Model of performance measurement, which of the following is classified as a 'Determinant' of performance rather than a 'Result'?

AProfitability
BCompetitiveness
CResource utilisation
DInnovationCORRECT
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Why the answer is D, and why the others tempt you.
In the Building Block Model, Results comprise competitiveness and financial performance, while Determinants comprise quality, flexibility, resource utilisation, and innovation. Innovation is a determinant because it drives future performance outcomes rather than measuring current results. Profitability and competitiveness are results, while resource utilisation is also a determinant.
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