ICANBusiness, Management and FinanceHuman Resource Management2023

Zenith Agro-Processing Limited (ZAPL) is a medium-sized agro-processing company headquartered in Kano, Nigeria, with over 450 employees spread across its factory, warehouse, and administrative divisions. The Human Resources Manager, Mrs. Amaka Obi, has observed a rising trend of employee turnover, particularly among the skilled production staff. Exit interviews reveal that employees are dissatisfied with the company's reward system, lack of career development opportunities, and poor working conditions. The Board of Directors has tasked Mrs. Obi to design a comprehensive Human Resource Management (HRM) strategy to address these issues. Required: (a) Explain FIVE functions of Human Resource Management that ZAPL should prioritise in addressing the identified challenges. (10 marks) (b) Distinguish between 'job satisfaction' and 'employee motivation', and explain how ZAPL can use Herzberg's Two-Factor Theory to improve staff retention. (8 marks) (c) Briefly explain TWO legal obligations ZAPL must comply with under Nigerian labour law in managing its workforce. (7 marks) Total: 25 marks

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