QUESTION 3 Lagos State Government recently commissioned a performance audit of the Lagos Metropolitan Area Transport Authority (LAMATA). The audit revealed significant governance and management failures: strategic plans were rarely implemented, the organisational structure was unclear, communication between departments was poor, and there was no formal system for evaluating staff or project performance. The Honourable Commissioner for Transportation has engaged a management consulting firm, Apex Advisory Services, to recommend a comprehensive management improvement framework. You are the lead consultant on the engagement. Required: (a) Using the Systems Theory of Management, explain how LAMATA should be viewed as an organisation, and identify the FOUR key components of a system, illustrating each component with a specific example drawn from LAMATA's operations. (8 marks) (b) Critically evaluate the relevance of the Contingency Theory of Management to LAMATA's situation, and explain how this theory should guide the consulting firm's recommendations to the Commissioner. (7 marks) (c) The audit identified that LAMATA lacks a formal control system. Using the management control process, outline the FOUR steps that LAMATA's management should follow to establish an effective performance control system, providing a practical example relevant to public transport management for each step. (10 marks) (Total: 25 marks)